Livingston & Haven
Navigating the shift from Internal Systems to WPCRM with Livingston & Haven
Business Challenge
The decision to use WPCRM over other solutions stemmed from several key factors. WPCRM’s ability to speak the same language as Livingston & Haven and to understand the intricacies of their sales processes and the wholesale distribution industry set it apart. Senior VP of Sales Bob Decker and Organizational Development Professional Linda Gardner found the system remarkably intuitive and user-friendly. What particularly resonated with them was WPCRM’s focused approach to CRM, distinct from being part of a larger, more generalized software package. Recognizing the critical role CRM played in their daily sales operations, they embarked on the journey of implementing WPCRM.
The Solution
Two key reasons Livingston & Haven chose WPCRM is its dedication to CRM functionality and its specialized alignment with the unique needs of the distribution industry. They valued WPCRM’s extensive experience in this sector, understanding that a CRM finely tuned for wholesale distribution would better cater to their requirements than a potentially bloated, one-size-fits-all software suite.
Bob specifically noted, “Seeing the same terminology in the CRM that matched the sales training we had done for the past year; the surprise was how much WP was willing to work with us to make this an extension of our sales training.” This collaborative effort not only made the CRM feel tailored to their organization but also benefitted overall adoption by the sales teams, further underscoring WPCRM’s ability to support Livingston and Haven’s unique business processes with ease.
Throughout the implementation, Livingston & Haven experienced support from WebPresented, emphasizing quick responsiveness and engagement. While there were challenges, we were able to come together and solve the issues as they arose. WebPresented’s commitment to addressing evolving needs played a significant role in the implementation process. The engagement and responsiveness of the WebPresented team fostered a collaborative atmosphere, helping Livingston & Haven navigate the implementation journey.
Results
Livingston & Haven didn’t just adopt a software solution; they forged a strategic alliance reshaping their CRM landscape with WPCRM. The success story isn’t just about adopting cutting-edge technology; it’s about a shared language, a responsive partner, and a CRM that effortlessly integrates into Livingston and Haven’s established practices.
WebPresented’s commitment and focused approach to wholesale distribution resonated deeply with Livingston & Haven. Beyond the technical aspects, it became a collaborative effort, adapting not just to the terminology but to the very essence of Livingston & Haven’s sales processes. As Livingston & Haven configured WPCRM to align precisely with their operational needs, it went beyond customization; and has become an integral part of their daily operations. Success isn’t just in adopting a CRM; it’s in seamlessly integrating WPCRM into the fabric of their business.
Seeing the same terminology in the CRM that matched the sales training we had done for the past year; the surprise was how much WP was willing to work with us to make this an extension of our sales training.
Bob Livingston
Senior VP of Sales
Established in 1947, Livingston & Haven is the leading industrial technology provider in the southeast, specializing in providing solutions in the automation, hydraulic, pneumatic, lubrication and connector industries. L&H helps customers experience an increase in productivity, efficiency and profitability. With over 180 employees, residing in more than six states, they are one of the largest fluid power, automation, lubrication and connectors companies in the nation. Through the collective experience of the sales engineers and application support personnel, Livingston & Haven strives to develop answers and techniques to solve the toughest manufacturing challenges.
About WPCRM
WPCRM is a new generation of CRM- designed by salespeople for salespeople. The application is highly intuitive, user-friendly, and fully integrated into distributors’ backend ERP systems. The tool reaches far beyond traditional CRM, to areas such as Quoting, Mobile Order Entry, Business Intelligence (BI), Artificial Intelligence (AI), and Predictive Analytics. WPCRM, WebPresented’s Sales Enablement tool, helps organizations and individuals create value using smart technology solutions that marry with business processes.