Supporting you to support others

WPCRM Support provides users with critical customer information in one place, breaking down barriers in communication and streamlining customer support

Endlessly configurable. Effortlessly simple.

WPCRM's Service Design module provides a best-practice structure for designing service offerings, metrics, processes and other aspects of the service management effort. Thanks to its built-in flexibility, the module makes it possible for service management teams to design their own service processes.

WPCRM customer service screenshot

Service Automation

WPCRM Service Management provides workflow management functionality in the following areas:

  • Design coordination
  • Service catalog
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management (ITSCM)
  • Information security management system
  • Supplier management
  • Information security management system

WPCRM Support offers a scalable and highly detailed service catalog system for defining your service processes. Here's a look at the backbone of our robust configuration engine:

  • Automatic ticket routing
  • Notifications
  • Service Level Agreement (SLA) management
  • Asset management
  • Regional help desk management